Shipping policy

Last updated: October 3, 2026

The short version

Most orders arrive in 3 to 14 business days.
Standard shipping is free on every order.
We ship from warehouses in the US and in China, so your order may come in more than one box.
You'll get a tracking link by email for each box.
You won't pay any import fees.

Where we ship

We ship to addresses in the United States. We don't ship to other countries right now.

How long delivery takes

Most orders arrive in 3 to 14 business days from the day you order. Business days are Monday through Friday, not counting federal holidays.

The time depends on where your items ship from:

Our US warehouse: usually the shorter end of that range.
Our China warehouse: usually the longer end, since the package travels overseas first.

Orders to Alaska, Hawaii, US territories and military (APO/FPO/DPO) addresses can take longer. Carriers can also run slower around holidays and during bad weather.

Shipping cost

Standard shipping is free on every order. There's no minimum to spend.

When your order comes in more than one box

If your order has items from different warehouses, they ship separately and may arrive on different days. That includes anything you add on the page right after checkout. You don't pay extra shipping for this.

Tracking your order

When your order ships, we'll email you a tracking link. If it ships in more than one box, you'll get a link for each one.

Packages from China can take a few days to show tracking updates. That's normal. If your tracking hasn't changed in 7 days, email us and we'll look into it.

Import fees

Our prices include any import duties. You won't be asked to pay customs or import fees when your package arrives. If a carrier ever asks you for one, email us and we'll cover it.

If your order is delayed

If we can't get your order out on time, we'll email you with a new ship date. You can wait, or cancel for a full refund. Refunds for cancelled orders go out within 7 business days.

Lost or damaged packages

If your package is lost in transit or arrives damaged, email us as soon as you can with your order number. For damage, please include a photo. We'll send a replacement or give you a full refund.

If tracking says "delivered" but you can't find your package, check around your home and with your neighbors. Carriers sometimes mark a package delivered a day early, so give it until the next day. Still missing? Email us and we'll help.